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Reporting of irregularities and unethical behaviour

Fortenova grupa recognizes that integrity and reputation are based on confidence of its employees and business partners, and therefore implements and promotes ethical principles and values, proactively aspiring to adhere to the compliance with legal regulations and to the highest possible business standards with an aim to regulate and communicate in a clear manner the corporate responsibility, regulatory compliance, and protection of those persons who “speak-up” against suspected or committed irregularities.

Irregularities and unethical behavior can be reported via following channels:


1. Reporting of irregularities pursuant to The Code of Ethics of Fortenova Group

Every stakeholder may submit a complaint of unethical behaviour regarding the business operations of Fortenova Group (Fortenova grupa d.d. and it’s subsidiaries and affiliated companies) pursuant to Fortenova Group The Code of Ethics.

How to submit a report of unethical behaviour?

The report may be submitted in one of the following ways:

      • by post to the address: For Ethics Committee of Fortenova Group, Republic of Croatia, 10 000 Zagreb, Marijana Čavića 1, with remark: “Do not open”;
      • by electronic mail to the e-mail address:; or
      • by calling the phone number with an answering machine: +385 1 237 2555.

What must the report contain?

The complaints submitted to the Ethics Committee must contain a detailed explanation describing the nature of the unethical behaviour that caused a complaint with an exact factual description of this unethical behaviour; otherwise they shall not be taken into consideration.

If possible, evidence may be enclosed to the complaint or suggested by the submitter.


2. Reporting of irregularities in Fortenova grupa d.d. under Protection of Reporters of Irregularities Act – Whistleblowers Act

In accordance with the Protection of Reporters of Irregularities Act, Fortenova grupa d.d. has established a system of internal reporting of irregularities and appointed a Confidant and Deputy who are obliged to protect the identity of the reporting person.

What are irregularities ?

Irregularities are acts or omissions which are unlawful and relate to the company’s operations within the scope referred to in Article 4. of the abovementioned Act. Irregularities can be reported by natural person who acquired information on irregularity within their work-related context.

How to submit an irregularity report?

The report of irregularities may be submitted in one of the following ways:

  • by post,
  • by direct delivery to the registered seat of the Company with the note „For the Confidant – do not open“
  • by electronic mail to the e-mail address of the Confidant:
  • by calling the phone number with an answering machine: +385 1 237 2555
  • at the request of the applicant, by a physical meeting within a reasonable time.

What must the report of irregularity contain?

The report of irregularity must contain:

– information on the reporting person,

– information on the person and/or persons to which the report refers,

– description of or information on irregularity being reported,

– and date of report.

Upon receiving report of irregularities, the Confidant will protect the identity of the reporting person and confidentiality of information and provide him/her with all information about protection and his/her rights.